Privacy Policy
Effective Date: 2 Dec 2025
GoTej (“we,” “us,” or “our”) operates the GoTej and GoTej Rider mobile applications (the “Apps”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Apps. We are committed to protecting your privacy in accordance with applicable laws in India.
Please read this Privacy Policy carefully. By using our Apps, you agree to the collection and use of information as described in this policy.
1. Information We Collect
Personal Information You Provide:
- Registration details like phone number and OTP verification
- Profile information such as name and address
- Package details including pickup and drop locations, weight, and instructions
- Photographs of packages (required for delivery verification)
- Communication content between you and delivery agents (through in-app chat)
Information from Third-Party Services:
- Location data through Google Maps API for navigation and tracking
- Payment information processed securely via Razorpay
- Notification data managed through Firebase Cloud Messaging
- Train travel details validated via IRCTC API when applicable
Automatic Data Collection:
- Usage data for app performance (limited to necessary functions)
- No cookies, analytics, or advertising trackers are used
2. Use of Your Information
We use the collected Data to:
- Provide, operate, and maintain the delivery services linking customers with verified agents
- Verify user identity and authenticate access securely
- Facilitate real-time tracking of deliveries and communication between users and agents
- Process payments and deliver transaction receipts
- Comply with legal requirements and prevent fraud or misuse
- Improve our service quality and user experience
3. Data Retention
Your personal data will be retained only as long as necessary to fulfill the purposes outlined in this Policy or until you request deletion. After such request or when data is no longer needed, we will securely delete or anonymize your data.
4. Data Sharing and Disclosure
- We do not sell or rent your data to third parties.
- Package and delivery details are shared strictly with authorized delivery agents to fulfill your orders.
- We share information only with trusted service providers (payment processors, mapping services) as necessary to operate the apps.
- No marketing or advertising-related sharing occurs.
5. Children’s Privacy
Our Apps are intended for users aged 18 and older. We do not knowingly collect data from children under 18. If we become aware of data collected from minors, we will take steps to delete it promptly.
6. Your Rights and Choices
- You must provide explicit consent for location tracking and package photo uploads related to your deliveries.
- You may withdraw your consent at any time in the app settings or by contacting us.
- You have the right to access, download, or request deletion of your personal data by contacting us.
- We will respond promptly to all such requests within applicable legal timeframes.
7. Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
8. International Data Transfers
Data is processed and stored within India. We do not transfer user data outside India at present.
9. Cookies and Tracking Technologies
We do not use cookies, tracking pixels, or analytics tools in our Apps or website landing page.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify users via the Apps or email where appropriate. Your continued use after changes indicates acceptance of the updated policy.
11. Contact Us
For questions or concerns regarding this Privacy Policy or your data, please contact us at:
Email: contact@gotej.in
By using GoTej and GoTej Rider apps, you acknowledge that you have read, understood, and agree to this Privacy Policy.