Frequently Asked Questions

GoTej is a peer-to-peer delivery platform that connects people who need to send parcels (Senders) with travelers (Agents/Riders) heading in the same direction. Senders get faster, more affordable delivery, while Travelers earn money by utilizing their extra luggage space.

To send a package, download the GoTej app. To earn as a traveler, download the GoTej Rider app. Sign up, complete the verification process, and you're ready to start sending parcels or accepting delivery tasks.

Safety is our top priority. All GoTej Riders (travelers) undergo a strict verification process before they can accept tasks. Additionally, you can track your shipment specifically through the app for peace of mind.

For safety and legal reasons, we do not allow shipping of illegal items, hazardous materials, weapons, flammable goods, or perishable items that require special refrigeration not available in standard travel. Please refer to our Service Policy for a complete list of prohibited items.

Our rates are highly competitive and are determined based on the distance, package weight, and delivery urgency. By leveraging existing travel routes, we offer prices that are often more affordable than traditional courier services.

If you cancel before an agent accepts your task, you are eligible for a full refund. However, once an agent has accepted the task, the booking amount is generally non-refundable to compensate the traveler for their commitment. Please see our Cancellation Policy for full details.

If no agent accepts your delivery task within 2 hours, we automatically process a full refund of your booking amount. The funds usually reflect in your original payment method within 24 hours to 5 business days depending on your bank.

Travelers earn a base rate per kilometer depending on the type of delivery (Hyperlocal, Intercity, Interstate, etc.). We take a small platform commission, and the rest goes directly to you. Detailed earnings structures are available in our Rider Earnings & Payout Policy.

Yes! The GoTej app provides real-time updates so you can see the status of your delivery from pickup to drop-off.

We're here to help! You can reach our support team via email at gotejlogistics@gmail.com or call us at 9006111165 for immediate assistance.